Private Agent vs Dialpad
Custom AI voice agents vs AI-enhanced business phones. Different solutions for different needs - see which is right for your business.
Dialpad
AI-Enhanced Business Phones
- Business phone system for human agents
- AI assists humans (transcription, coaching)
- Per-seat pricing model
- Requires staff to answer calls
- Great for team collaboration
- AI enhances but does not replace
- Off-hours require on-call staff
- General business communications
Private Agent
Custom AI Voice Agents
- AI that handles entire phone conversations
- AI replaces routine calls completely
- No per-seat fees - you own the AI
- Handles calls without human staff
- Integrates with your team tools
- AI handles most calls autonomously
- 24/7/365 without additional cost
- Custom-built for your business
AI That Assists vs AI That Handles
Understanding when you need each approach.
Dialpad: AI Assists Humans
Dialpad AI enhances human productivity - real-time transcription, coaching suggestions, call analytics. Great when you want your team to handle calls better.
Best for: Teams that need to take calls and want AI to help them be more effective during those conversations.
Private Agent: AI Handles Calls
Our AI handles entire phone conversations autonomously - answering inquiries, qualifying leads, booking appointments. Humans only get involved for complex issues.
Best for: Businesses that want to automate routine calls so their team focuses on high-value work.
Detailed Feature Comparison
How custom AI voice agents compare to Dialpad capabilities.
| Feature | Dialpad | Private Agent |
|---|---|---|
| Primary Function | Business phone system | AI voice agents |
| AI Role | Assists human agents | Replaces routine calls |
| Autonomous Calls | Limited (AI assist) | Full conversation handling |
| Customization | Configure features | Custom-built for you |
| Voice AI Capability | Transcription, coaching | Full conversational AI |
| Human Call Quality | Excellent HD voice | N/A - AI calls |
| Team Collaboration | Full UCaaS features | Integration available |
| Ownership | SaaS subscription | You own the AI |
| PHIPA Compliance | HIPAA available | PHIPA for Ontario |
| 24/7 Without Staff | Requires agents | AI handles all hours |
Better Together
Many businesses use both: Private Agent AI handles routine inbound calls, while Dialpad powers team communications and complex conversations. Get the best of both worlds.
Private Agent vs Dialpad FAQ
Common questions about voice AI solutions.
What is the difference between Private Agent and Dialpad?
Dialpad is a cloud communications platform with AI features built in (transcription, coaching, analytics). Private Agent builds custom AI voice agents that handle entire phone conversations autonomously. Dialpad enhances human calls; we replace routine calls with AI.
Can Private Agent voice AI replace Dialpad?
For different use cases. If you need a business phone system for human agents, Dialpad excels. If you want AI to handle inbound calls, qualify leads, and book appointments without humans, Private Agent is the better choice. Some clients use both.
How does voice quality compare?
Dialpad focuses on call quality for human conversations. Our voice AI focuses on natural, human-like AI conversations. Both prioritize quality, but for different purposes - their humans talking, our AI talking.
Is Private Agent more affordable than Dialpad?
Different value propositions. Dialpad charges per-seat fees that scale with your team. Private Agent builds AI that handles calls without seat limits. If you are replacing or augmenting call staff, our AI often delivers better ROI. Contact us for a personalized quote.
Does Private Agent integrate with Dialpad?
Yes. Our AI can work alongside Dialpad - handling overflow calls, after-hours inquiries, or specific call types while your team uses Dialpad for complex conversations.
Ready to Automate Phone Calls?
Let AI handle your routine calls while your team focuses on complex conversations that need the human touch.