Privacy Policy
Last updated: February 2026
1. Introduction
Private Agent ("we," "us," or "our") operates the website privateagent.ca (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
We are committed to protecting your personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation, including Ontario's Freedom of Information and Protection of Privacy Act (FIPPA) and the Personal Health Information Protection Act (PHIPA) where applicable.
2. Information We Collect
We may collect the following types of information:
- Contact Information: Name, email address, phone number, and company name when you submit our contact form or book a consultation.
- Usage Data: Pages visited, time spent on pages, browser type, and device information collected through analytics.
- Chat Data: Conversations with our AI chat assistant for the purpose of improving our services and responding to your inquiries.
- Cookies: We use essential cookies for site functionality and analytics cookies to understand how visitors use our website.
3. How We Use Your Information
- To respond to your inquiries and provide requested services
- To schedule consultations and follow up on your interest
- To improve our website, services, and customer experience
- To send relevant information about our services (with your consent)
- To comply with legal obligations
4. Data Protection
We implement appropriate technical and organizational security measures to protect your personal information, including encryption in transit and at rest, access controls, and regular security assessments. We store data in Canada wherever possible to ensure Canadian data residency.
5. Third-Party Services
We may use the following third-party services:
- Vercel: Website hosting and analytics
- Resend: Email delivery services
Each third-party service has its own privacy policy governing the use of your information.
6. Your Rights
Under Canadian privacy law, you have the right to:
- Access your personal information that we hold
- Request correction of inaccurate information
- Withdraw consent for the use of your information
- Request deletion of your personal information
- File a complaint with the Office of the Privacy Commissioner of Canada
7. PHIPA Compliance
When building AI solutions for Ontario healthcare providers, we adhere to the Personal Health Information Protection Act (PHIPA). Personal health information is handled with the highest level of care, including data encryption, access controls, audit trails, and minimum necessary data collection principles.
8. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: info@privateagent.ca
Location: Greater Toronto Area, Ontario, Canada