How Does Private Agent Compare?
See how custom AI agents that learn your business stack up against generic chatbots, DIY solutions, and big tech platforms.
Private Agent
Custom AI agents that learn your business and grow smarter over time
Generic Chatbots
Off-the-shelf chatbots with pre-built responses (Intercom, Drift, etc.)
DIY / In-House
Building your own AI solution with internal developers
Big Tech AI
Enterprise AI from AWS, Google, Microsoft, etc.
The Key Difference: AI That Learns & Grows
Generic chatbots give you static responses forever. Our AI agents learn from every conversation, understand your customers better over time, and deliver compounding ROI.
Feature-by-Feature Comparison
Detailed breakdown across all the criteria that matter for business AI.
Customization & Learning
How well the solution adapts to your specific business
| Feature | Private Agent | Generic Chatbots | DIY / In-House | Big Tech AI |
|---|---|---|---|---|
Learns Your Business AI continuously learns from your customer interactions and improves over time | Gets smarter every day | Static responses only | Requires ML expertise | Limited to their templates |
Custom Training on Your Data AI is trained specifically on your products, services, and processes | Fully custom trained | Generic only | You build it yourself | Template-based |
Voice & Personality Matching AI matches your brand voice, tone, and communication style | Tailored to your brand | Generic tone | Requires expertise | Standard corporate tone |
Industry-Specific Knowledge Deep understanding of your industry terminology and requirements | Healthcare, legal, real estate, etc. | General purpose only | You must provide | Limited industries |
Learns Your Business
AI continuously learns from your customer interactions and improves over time
Custom Training on Your Data
AI is trained specifically on your products, services, and processes
Voice & Personality Matching
AI matches your brand voice, tone, and communication style
Industry-Specific Knowledge
Deep understanding of your industry terminology and requirements
Compliance & Security
Meeting regulatory requirements and protecting data
| Feature | Private Agent | Generic Chatbots | DIY / In-House | Big Tech AI |
|---|---|---|---|---|
PHIPA Compliance (Healthcare) Meets Ontario healthcare privacy requirements | Built-in compliance | Not designed for healthcare | You must implement | US-focused compliance |
PIPEDA Compliance Meets Canadian federal privacy law requirements | Canadian-first design | May not meet all requirements | You must implement | Primarily US-focused |
Data Residency in Canada Data stored and processed within Canadian borders | Canadian infrastructure | Usually US-based | If you configure it | US data centers |
Enterprise Security Standards SOC 2, encryption, access controls, audit logs | Enterprise-grade | Basic security | Depends on implementation | Strong security |
PHIPA Compliance (Healthcare)
Meets Ontario healthcare privacy requirements
PIPEDA Compliance
Meets Canadian federal privacy law requirements
Data Residency in Canada
Data stored and processed within Canadian borders
Enterprise Security Standards
SOC 2, encryption, access controls, audit logs
Support & Service
Ongoing support and service quality
| Feature | Private Agent | Generic Chatbots | DIY / In-House | Big Tech AI |
|---|---|---|---|---|
Local Ontario Support Support team based in Ontario who understands your market | GTA-based team | Global support queue | You are the support | International support |
Dedicated Account Manager Single point of contact who knows your business | Assigned to your account | Ticket-based support | N/A | Enterprise plans only |
Ongoing Optimization Continuous improvement of AI performance | Monthly reviews | Set and forget | If you have time | Self-serve updates |
Custom Integration Support Help connecting to your existing systems | CRM, ERP, phone, etc. | Limited integrations | You build integrations | API available |
Local Ontario Support
Support team based in Ontario who understands your market
Dedicated Account Manager
Single point of contact who knows your business
Ongoing Optimization
Continuous improvement of AI performance
Custom Integration Support
Help connecting to your existing systems
Capabilities
What the AI can actually do
| Feature | Private Agent | Generic Chatbots | DIY / In-House | Big Tech AI |
|---|---|---|---|---|
Phone Call Handling AI can answer and make phone calls | Full voice AI | Text only | Complex to build | Limited options |
Multi-Channel Support Works across phone, chat, email, SMS | Unified experience | Usually chat only | Build each channel | Multiple channels |
Multilingual (50+ languages) Supports diverse customer base | GTA diversity ready | Limited languages | Requires setup | Good language support |
Appointment Booking Direct calendar integration and scheduling | Real-time booking | Basic scheduling | Manual integration | Calendar integration |
Phone Call Handling
AI can answer and make phone calls
Multi-Channel Support
Works across phone, chat, email, SMS
Multilingual (50+ languages)
Supports diverse customer base
Appointment Booking
Direct calendar integration and scheduling
Cost & Value
Total cost of ownership and ROI
| Feature | Private Agent | Generic Chatbots | DIY / In-House | Big Tech AI |
|---|---|---|---|---|
Predictable Pricing Know your costs upfront without surprises | Fixed monthly pricing | Usually per-message | Unpredictable dev costs | Can scale unexpectedly |
No Per-Message Fees Use as much as you need without extra charges | Unlimited conversations | Pay per message | Infrastructure costs | Usage-based pricing |
ROI Within 6 Months See positive return on investment quickly | Typical client result | Lower impact | Long dev timeline | Depends on usage |
No Technical Team Required Works without in-house developers | We handle everything | Plug and play | Requires developers | Some tech needed |
Predictable Pricing
Know your costs upfront without surprises
No Per-Message Fees
Use as much as you need without extra charges
ROI Within 6 Months
See positive return on investment quickly
No Technical Team Required
Works without in-house developers
Detailed Comparisons
See how Private Agent stacks up against specific platforms and competitors.
The Bottom Line
Ready for AI That Actually Works?
Stop settling for generic solutions. Get a custom AI agent that learns your business and delivers compounding value.