Private Agent vs Freshdesk
Custom AI agents built for your business vs helpdesk AI add-ons. See why the AI-first approach delivers better customer service automation.
Freshdesk
Helpdesk with Freddy AI
- Helpdesk platform with AI features added
- Freddy AI - limited customization
- Per-agent pricing model
- AI add-ons cost extra
- Locked into Freshworks ecosystem
- No voice AI capability
- Generic AI responses
- Not PHIPA-specific
Private Agent
Custom AI Agents
- AI-first architecture
- Fully custom for your business
- No per-seat fees
- All capabilities included
- Integrates with any system
- Full voice AI capability
- AI trained on YOUR data
- PHIPA compliant for healthcare
Detailed Feature Comparison
How custom AI agents compare to Freshdesk Freddy capabilities.
| Feature | Freshdesk | Private Agent |
|---|---|---|
| AI Approach | Freddy AI add-on | AI-first custom development |
| Customization | Configure Freddy features | 100% custom for your business |
| Voice AI | Not available | Full conversational voice AI |
| Ownership | SaaS subscription | You own the AI |
| Pricing | Per-agent + AI add-ons | Build once, own forever |
| Helpdesk Features | Full featured platform | AI automation (integrates) |
| Ticket Management | Comprehensive | Via integration |
| PHIPA Compliance | Not healthcare-specific | Built for Ontario healthcare |
| Learning | Limited to ticket data | Learns from all sources |
| Integration Depth | Freshworks ecosystem | Any system, any API |
Use Private Agent + Freshdesk Together
Keep Freshdesk for ticket management while our AI handles front-line automation. AI resolves most inquiries; complex issues create Freshdesk tickets with full context.
Private Agent vs Freshdesk FAQ
Common questions about choosing between these solutions.
What is the difference between Private Agent and Freshdesk?
Freshdesk is a helpdesk platform with Freddy AI automation bolted on. Private Agent builds custom AI from the ground up for YOUR business. Our AI learns your specific products, services, and customer patterns - not generic helpdesk automation.
Is Private Agent better than Freshdesk Freddy AI?
For deep customization, yes. Freddy AI works within Freshdesk using their models. Our AI is built specifically for your business, integrates with any system beyond Freshdesk, and handles voice calls - something Freddy cannot do.
Can I use Private Agent with Freshdesk?
Yes. Many clients use our AI as front-line automation while keeping Freshdesk for ticket management. Our AI creates tickets, routes issues, and syncs with Freshdesk seamlessly.
How does pricing compare?
Freshdesk charges per-agent fees plus Freddy AI add-ons. Private Agent has a custom development investment but no per-seat fees - you own the AI outright. Contact us for a personalized quote.
Does Private Agent offer PHIPA compliance?
Yes. Unlike Freshdesk which is designed for general use, we build PHIPA-compliant AI specifically for Ontario healthcare providers with Canadian data residency options.
Ready for Smarter Support AI?
Whether you want to enhance Freshdesk or build something better, let us show you what custom AI can do for your customer service.