Private Agent vs Drift
Custom AI agents vs conversational marketing platform. See why businesses wanting more than marketing chat choose custom-built AI.
Drift
Conversational Marketing Platform
- Focused on B2B marketing and sales
- Template-based conversation playbooks
- Expensive enterprise pricing
- Chat-only - no voice AI
- Marketing automation features
- Vendor lock-in
- Generic AI models
- Limited to marketing use cases
Private Agent
Custom AI Agents
- AI for any business function
- 100% custom to your business
- Own your AI - better long-term value
- Full voice AI capability
- Sales, support, operations
- No vendor lock-in
- AI trained on YOUR data
- Any use case you need
Beyond Marketing Chat
Drift does one thing well. Private Agent does everything you need.
Custom Intelligence
Drift uses the same AI for everyone. Our AI is trained specifically on your business, products, and customers.
Full Business Coverage
Drift is marketing chat. We build AI for customer service, operations, scheduling, and any workflow.
Better Economics
Drift requires significant annual investment. Own custom AI instead and get better ROI over time.
Detailed Feature Comparison
How custom AI agents compare to Drift capabilities.
| Feature | Drift | Private Agent |
|---|---|---|
| Primary Focus | B2B marketing chat | Custom AI for any function |
| AI Customization | Playbooks and templates | 100% custom for your business |
| Voice AI | Not offered | Full voice conversation AI |
| Customer Service | Limited to chat | Chat, voice, email, SMS |
| Ownership | SaaS subscription | You own the AI |
| Pricing | High monthly SaaS fees | Build once, own forever |
| B2B Sales Features | Specialized | Custom-built as needed |
| Calendar Booking | Native integration | Integration available |
| PHIPA Compliance | Not healthcare-specific | Built for Ontario healthcare |
| Learning Capability | Limited personalization | Learns from all interactions |
Private Agent vs Drift FAQ
Common questions about switching from Drift to custom AI.
What is the difference between Private Agent and Drift?
Drift is a conversational marketing platform focused on B2B sales acceleration with chatbots and scheduling. Private Agent builds custom AI agents for any business function - customer service, operations, sales, support. Our AI learns your business specifically rather than using generic conversation templates.
Why choose Private Agent over Drift?
Drift excels at B2B marketing website chat. Private Agent builds AI for deeper business automation - voice calls, customer service, operational workflows. If you need more than marketing chat, or want AI customized to your exact business, we deliver more value.
Is Private Agent cheaper than Drift?
Drift pricing is opaque but typically requires significant monthly investment for meaningful features. Private Agent has a custom development investment but lower ongoing costs since you own the solution outright. Contact us for a personalized quote.
Can Private Agent do what Drift does?
For marketing chat and lead routing, we can build equivalent functionality customized to your business. We also do much more - voice AI, customer service automation, operational workflows - that Drift does not offer.
Does Private Agent integrate with sales tools like Drift?
Yes. We integrate with Salesforce, HubSpot, and other CRMs to route leads, update records, and trigger workflows just like Drift - but with deeper customization and AI that truly learns your business.
Need More Than Marketing Chat?
Get AI that handles your entire customer journey - from first contact through support and retention. Custom-built for your business.